Field Service Engineer

STATUS: Full-time, Exempt

HOURS/OVERVIEW

• 40+ Hours per week
• Travel both Domestic and International

DESCRIPTION / RESPONSIBILITIES:

• The Field Service Engineer will be an energetic, creative problem solver who likes the idea of working in a fast paced, high integrity, highly accountable team setting
• Customer Support – Internal and External
  • Perform both in-house and on-site service, repair, and technical support
    • In-house:
      • Diagnose, repair, and test machines shipped into our facility
      • Test and validate all new machine orders prior to delivery, ensuring proper functionality and performance
    • On-site:
      • Installation, service, repairs, hardware integration, and testing at customer locations
  • Provide both remote and on-site troubleshooting
  • Deliver operator and maintenance personnel training at customer sites
• Sales & Customer Service Support
  • Record customer interactions and the service solutions provided
  • Thoroughly document service solutions to expedite future resolution and knowledge sharing
  • Verify customer service part number requests against machine models and serial numbers to ensure accuracy
  • Identify root causes of recurring issues to proactively prevent future problems
  • Maintain and service showroom demo equipment
  • Provide equipment setup and teardown at industry trade shows
  • Assist with training and onboarding of new Field Service personnel

QUALIFICATIONS:
We pride ourselves on being flexible, but there are some things we feel strongly about. An ideal
candidate must exhibit the following traits:

• FUN, passionate attitude with customer-focused mindset and can-do energy
• Sets an example for others through actions that support and reinforce Felins’ mission and core values
• Self-starter with the ability to work with minimal supervision in a cross-functional team setting
• Ability to stay cool under pressure and treat colleagues, customer and suppliers with respect at all times
• Willing to observe safe work practices of both Felins and customer site safety policies
• BS Degree in Engineering or related AS Degree or applicable experience
• Hands on experience with AC motors, DC motors, Drives, PLC's (preferably Omron, AB & Mitsubishi), HMI's, power supplies, optical sensors, pneumatic actuators and conveyors
• Read and interpret operator manuals, electrical schematics, PLC Ladder Logic, mechanical layout drawings, exploded view assembly drawings and bills of material (BOM's)
• Demonstrated track record of sound troubleshooting and problem-solving skills
• Excellent listening, written and verbal communication skills
• Familiarity with Microsoft Office (Outlook, Excel, Word)
• Working knowledge of Salesforce is a plus
• Must have a valid driver’s license

The Field Service Engineer will report to the Manager, Purchasing & Technical Services